DESERT COCOA

Woven Poetry is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sundays & Public holidays

Domestic

• Shipping within India is INR 150 for purchases below INR 4000, irrespective of the number of items bought
• Shipping is free on purchases of INR 4000 or more
• Orders are dispatched within 2-3 working days. Unless otherwise specifically mentioned in the product details
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
• In case of modifications, kindly email info@wovenpoetry.com within 2 hours of placing the order

International

At present, our product delivery is limited to India. Nonetheless, we will revise this section when we commence global shipping.

Cancellation Policy:

• If you wish to cancel your order, you should do so within 24 hours of placing the order by emailing us at orders@wovenpoetry.com and call our customer care number at +91 93720 83533 (Mon - Sat, 10 am to 7 pm)
• Orders that are cancelled before shipping will receive a full refund
• However, orders that have already been shipped cannot be cancelled. The product will only be eligible for replacements in case of defects notified to us within 24 hours of delivery
• Please note that customized products cannot be cancelled, returned or exchanged

Exchange & Returns Policy:

We at Woven Poetry, ensure an efficient quality control and inspection is in place for all our products.

However, please follow the below instructions, in case of a rare scenario where you receive a product in damaged condition or if the packaging is tampered :

• You should refuse to accept the package and inform us via email at orders@wovenpoetry.com and contact us at +91 93720 83533. with your order ID along with some photos
• You will be notified once we’ve received, inspected your return and we will let you know if the refund was approved. If approved, the amount will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund
• If it’s been more than 15 business days since the approval of your return, please contact us at orders@wovenpoetry.com.
• Shipping charges are non-refundable
• Shipping charges for sending the product back must be borne by the customer. The amount refunded to you would be only for the products and the shipping charges and reverse pickup charges are not refundable
• Products bought during a sale are non-refundable
• Only products with the original packaging and accessories with a valid, readable, untampered serial number will be eligible for refund

www.wovenpoetry.com (website) is owned and operated by Triple Bottom Line Ventures , established as Shop under Telangana Shops & Establishment Act, 1988 on 21/06/2025 with registration number SEA/MED/ALO/ML/1128796/2025